A: We exclusively ship to the contiguous United States (the lower 48 states). We offer Free Standard Shipping on orders of $95.00 and over. For orders below $95.00, a flat shipping rate of $9.00 is applied at checkout. Please note that due to the weight and dimensions of our professional mounting hardware, we cannot deliver to P.O. Boxes or APO/FPO addresses.
Q: How long will it take for my order to arrive?
A: Your total delivery time is the sum of our processing time and the carrier’s transit time.
Order Processing:1-3 business days (Monday – Friday). Transit Time:3-8 business days.
Typically, you can expect your equipment to arrive within 4-11 business days from the date of purchase. Please note that orders placed after our 2:00 PM (MST) cut-off time will begin processing on the following business day, and we do not process orders on weekends or major public holidays.
Q: Can I track my shipment?
A: Yes. Once your order has been dispatched, you will receive an email with a tracking number. Please allow 24-48 hours for the carrier’s system to update and display the initial tracking movements.
Returns & Hardware Exchanges
Q: What is your return window?
A: We accept returns within 30 days from the date of delivery. To be eligible, the hardware must be uninstalled, in its original packaging, and include all assembly components (screws, spacers, and brackets) in their original sealed bags.
Q: How do I initiate a return?
A: Important: Do not send items back to our address without prior authorization. You must first email [email protected] with your order number to obtain a Return Merchandise Authorization (RMA). Returns sent without an RMA will not be processed.
Q: Are there any restocking fees?
A: No. We believe in transparency and do not charge any restocking fees ($0.00) for authorized returns that meet our condition requirements.
Q: Who pays for return shipping?
A: If the return is due to a structural defect or shipping damage, we will provide a prepaid label and cover all costs. If the return is due to a “change of mind” or purchasing the incorrect VESA size, the customer is responsible for the return shipping costs.
Technical Specifications & Product Support
Q: Will the mount fit my specific TV or monitor?
A: Compatibility is determined by your display’s VESA pattern (the bolt holes on the back) and its weight, not just the screen size. We strongly advise checking your monitor’s manual against our product specifications before purchase. If you are unsure, please contact our support team for technical clarification.
Q: What should I do if the hardware arrives damaged?
A: Given the heavy-duty nature of metal brackets, they can occasionally sustain impact damage during transit. If your order arrives damaged, please email us at [email protected] within 48 hours of receipt with clear photos of the damaged part and the shipping label. We will prioritize a replacement for you.
Q: Why does the finish look slightly different than the website photos?
A: We use industrial-grade powder coating for our mounts. Minor variations in finish texture or color may occur due to studio lighting or individual monitor calibration. These aesthetic variations are a standard characteristic of industrial-grade powder coating and do not affect the structural integrity of the mount.
Order Management & Secure Payment
Q: Which payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. All transactions are processed in USD through secure, SSL-encrypted gateways. We do not store your full credit card details on our servers.
Q: Can I cancel my order?
A: We have a very narrow cancellation window of 12 hours after purchase due to our automated processing. Once an order has entered the shipping stage, it cannot be canceled and must be handled as a standard return.
